Customer Support Representative - Rotational Work Schedule (Remote in Europe)
Cloudtalk, Slovakia
Job Description
International tech start-up environment
Unlimited Paid Time Off
Work 100% remotely or from our offices (Bratislava, Prague)
1-1 Coaching sessions with our resident communications advisor
1300-1400EUR gross + up to 400EUR gross bonus.
Work Pattern:
Working time is divided unequally into short and long weeks as follows:
- Long weeks: Mon, Tu, Fri, Sat, Sun, working time 9:00am-9.00pm CET
- Short weeks: Wed amp; Thu, working time 9:00am-9.00pm CET
In a month, you will have 2 long and 2 short weeks.
About the role
Welcome to the frontline of customer care excellence! As a vital member of our Customer Support L1 team, you'll be the hero our clients turn to for answers about our cutting-edge CloudTalk app.
If you thrive in a fast-paced, international environment or want to get your foot in the door of a tech global company - you’ve come to the right place!
This is an entry-level role so don't worry, we'll equip you with all the tools and support you need to succeed!
What’s in it for you:
- Community: Step into a vibrant, global community of CloudTalkers. Check our Life at CloudTalk on Instagram
- Growth: Seize the opportunity for personal and professional growth with our training programs and a clear path to advancement within our Support team and beyondwhether it's into Product or Customer Success roles.
- International Network: Expand your horizons as you work with customers and tech companies from across the globe, from Europe to Asia and the Americas.
- Flexibility: Take advantage of a rotational work schedule that lets you dive into your work fully during long weeks, then recharge with meaningful downtime during shorter weeks.
What you will do:
- Provide technical support through chat and email to existing and new clients
- Build and maintain a great relationship with customers
- Communicate with clients from various backgrounds, nationalities, and cultures
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients
- Represent CloudTalk proudly and professionally
You will be a great fit if...
- You are happy to cover the rotational work shift as described above
- You are fluent in English and Slovak/Check
- You are a team player, willing to jump in to help your colleagues
- You have some basic tech understanding
- You have a learning mindset, eager to study and learn more about our technology and product
- You are a self-starter and can take ownership of your own work
- You have great communication skills
Why you will love to be a CloudTalker:
Unlimited Paid Time Off
Work 100% remotely or hybrid from our offices (Bratislava or Prague)
CloudPerk - annual budget towards development, health and well-being
Referral bonus up to 5000 EUR
Company Stocks
Coaching sessions with our resident communications advisor
Leaders Academy
Virtual amp; physical team buildings
Multisport benefit card (only czamp;sk market)
What to expect from our hiring process:
- Intro call with our Talent Acquisition team
- Assignment
- Interview with the Hiring team
- Culture-fit call
Do you not meet 100% of the requirements? Apply anyway! :)
About CloudTalk
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.