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The Unified Communications Support Engineer is responsible to implement and support Unified Communications solutions for clients based on industry best practices. The implementations will be Global and using standard Resonate delivery mechanism. The Unified Communications Engineer may also be engaged in operations related activities to provide both proactive amp; reactive support.As the Unified Communications Support Engineer, you will be responsible for engineering and support of telephony and

This position is responsible for incidents involving Unified Communications technologies and their rectification.As a successful candidate and our future colleague, you will work within Operations team and US working hours, supporting all areas of Incident, Change and Problem Management, managing the daily operations of the Communication and Messaging Services globally. Communication services include, but are not limited, to MS Teams, Skype for Business environment, O365 environment, third party

UC Support Engineer is responsible for the analysis, troubleshooting, support, and resolving customer escalated issues of their communication infrastructure; supports Unified Communications solutions and applications related to Skype for Business Server, Teams or other designated voice, video and data applications.As a successful candidate and our future colleague, you will work within Operations team, managing the daily operations of the Communication and Messaging Services globally. Communicat

This is a key role to manage daily operations of Unified Communications Service within the Resonate Operations Management team supporting all areas of Incident, Change and Problem management. Service Manger will directly report to Operations Director, while bearing the following responsibilities:- Managing key aspects of the service, to ensure SLA’s, KPI’s, CSL’s are managed amp; monitored effectively; - Identifying and establishing key measurement steps for aspects of the UCC Service; - Car

The PMO Analyst is a trusted support to fellow PMs and IT professionals, using their analytical and organizational skills to schedule, track, troubleshoot and resolve demand for project resources and related issues. In this role you will be reporting to Head of PMO, while bearing the following responsibilities: - Allocation of project resources (team members and their skills matrix) via MS Dynamics 365 resource justification, scheduling, tracking and forecasting for the optimized demand in acc

Job description, responsibilities and dutiesThis position is responsible for the analysis, troubleshooting, support, and resolving customer escalated issues of their communication infrastructure; supports Unified Communications solutions and applications related to Skype for Business Server, Teams or other designated voice, video and data applications.Candidate must be a self-starter, team player, problem solver and well organized. The position requires independence and accountability as well as

This will be a key role within the Resonate reporting team supporting all areas of the business, client-facing and internal, and will require the candidate to be proactive in determining opportunities to automate and data mining. There will also be a requirement to help develop systems and tools that Resonate will take to markets such as automation of the process, analytics tools, commercial models, and others. Typically, for Resonate projects, the role will set up key reporting and automation,

We are currently seeking a talented Junior QA/Testing Engineer to work for Resonate, to join our Development team and be part of a greater team that will deliver product enhancements and new products, whilst working within an agile development environment. Resonate have established a development practice for creating specialist tools for the Unified Communications space; these are based on the Microsoft Power Platform and Azure cloud resources. We have seen explosive growth in this area and wo

Resonate have established an application development practice for developing specialist tools in the Unified Communications Space these are based on Microsoft’s Power platform in the low code space as well as more traditional app development using languages such as C# and Java. We have seen explosive growth in this area and would like to expand our team to cater for the demand. There are generally the following routes to market: a) To address specific business problems/requirements that cu